Windows hello not working windows 11 dell C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Please fix it It may not be listed under the name you are looking for, and may be in a software bundle. Dec 1, 2023 · It seems like you're experiencing a complicated issue with Windows Hello on your Dell XPS 13 9370. This sets an even higher standard for recognition and may especially cause problems in darkened rooms. There was guidance to use a PIN, which i do but being normally in tablet mode this isnt convienent. Here are a few steps you could try: Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. I also can't add any other Windows Hello logins. reflectormedia. All greek to me. Try to sign into Windows using the fingerprint Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. It doesnt work since yesterday. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. I have reset the Hello access, new recognition pics and fingerprint but still doesnt work. I cannot even follow the above conversation. Dec 9, 2024 · The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th generation processor. 1000. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. 674Experience Windows Feature Experience Pack 1000. After downloading and installing the updates, restart the computer. Aug 30, 2018 · Hi Mark. The face recognition was working properly in Windows 10, before the format. I already checked the device manager and it tells me the device is working properly. Does the device show under device In this video, we are going to learn how to fix Windows Hello not working on Windows 11. Delete the old database. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. It sounds like once the update completed, the system is working again. It was working totally fine before. If you're experiencing issues with Windows Hello, I suggest resetting it. Dec 9, 2024 · If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Back to top Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Clean Fingerprint Scanner Jan 12, 2022 · If they show Not Configured, this is probably why the Windows Hello fingerprint sign-in isn’t working. msc in it and click on to open Local Group Policy Editor. 5. Please try again later. My PC is updated, both from Windows Update and Dell Update. Thank you. Nov 14, 2019 · I am experiencing a similar problem. Please follow the steps mentioned below: Press Windows key + R, to open Run dialog box. Hahn - MSFT | Microsoft Community Support May 26, 2020 · You can try resetting the Windows Hello Biometric Database and check if that helps. Same as step 1. Once uninstalled, reboot your computer to see if the Windows 11 he Oct 13, 2022 · I currently have this version of windows installed:  Edition Windows 11 HomeVersion 22H2Installed on ‎2022-‎10-‎05OS build 22621. I believe that this is a very common issue, as Windows will allow the users to work on the system, while installing and running updates in the background. 1. Any help available appreciated. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. If it is set up, choose "Remove this sign-in option". msc and click on OK. What camera is required for Windows Hello Face? Jun 1, 2020 · Device Manager window will be opened. Hence, apply the following steps to resolve it quickly on your PC. Nov 11, 2021 · I understand that you are unable to set a new PIN after updating from WIndows 11; Try the following; Go to Settings > Accounts > Sign In Options; Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; May 20, 2024 · I just purchased a new Dell laptop with windows 11. Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. and deleting the files inside (Note: This step requires administrative privileges and might have potential risks, so proceed with Dec 20, 2024 · I am setting up a new elitebook. You can do this by going to. After shutting down the laptop and opening up again, the screen comes up with the time and a background picture. The Windows Hello application is not working on this Latitude laptop . 3. Then the Hello access stopped working. Expand the Biometric devices category, and then right-click the Windows Hello Face Software Device driver and select Uninstall device. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. A new entry in Device Manager | Biometric Devices will be created called Windows Hello Face Software Device Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Well that is gone now and still no facial recognition. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. You could try a few troubleshooting steps below and see if it helps. So I simply uninstalled the previous one from the Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Windows Hello is also not recognising my face 70% of the time. After the most recent Windows 10 1809 feature update, the Windows Hello facial recognition biometric feature stopped working. Basically neither fingerprint nor Windows Hello can be set up. I am also unable to reset/setup windows hello now as when I go to add my face a blank white space shows up where the camera imagae is supposed to which means the camera is not being activated Aug 16, 2024 · I have the same issue with Windows 11 update on 4 Dec 2024 except that now I can't log in with either fingerprint, pin or with my passcode. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Jun 13, 2023 · Hello,I have a Dell Latitude 7320 that is currently operating on Windows 11 Enterprise Version 22H2.   The two red IR do Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. Mar 13, 2024 · and run the troubleshooter for Windows Hello or Biometric devices. checked driver etc. Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. My camera stopped working a few days ago. Seems like they are locked out in this case. Feb 25, 2023 · Hello, I have a Dell Inspiron 5579 and I have been trying to get Windows Hello to work for months. With Windows Hello Face, Microsoft has refined this type of authentication and has enhanced its security. 1), follow these steps: Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http Aug 20, 2015 · Hi, I recently installed Windows 10 Pro 64Bit on this Dell Latitude E5540 laptop but can't get the fingerprint working. Dec 18, 2023 · Minimize Services window. Navigate to below path and delete NGC folder . com/c?o=21273123&m=17686&a=498500&aff_sub1=O7ya1IyuskY&aff_sub2=Native| Try PC HelpSoft Driver Updater here: https://store. But since today Windows Hello will not work; the red lights just don't function. Feb 5, 2025 · You may experience the following Window Hello Facial recognition problem If you own one of these Dell Qualcomm laptops. He told me the camera must be bad. First the camera in Teams, and now Windows Hello. "We couldn't find a camera compatible with Windows Hello Face. The following Microsoft article takes you through how to setup Windows Hello on a laptop running Windows 11: Configure Windows Hello Oct 6, 2024 · Select Windows biometric services from the left column. Sorry to hear you’re experiencing problems. The pin works but not facial or fingerprint recognition. all drivers for monitor and laptops installed and updated, windows updated, optional drivers updated. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. As I said, I run Windows Hello on multiple other computers over the years, including my desktop computer using a Logitech Brio webcam and I have never had this happen. There used to be a continuous white light and two flashing red lights, but as of late the two flashing red lights do not show up. Press Windows key+E to open File Explorer window on your computer. I bought a brand new Lenovo X1 Carbon Gen 12 last month and when the system updated to Windows 11 24H2 the camera stopped working. Jun 28, 2022 · I have exactly the same problem as Kiran KN. Method 3 : Remove PIN and add it again. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. But, Windows facial recognition worked just fine with Windows 10. Please sign in with PIN. Moreover, Windows Hello only works 1 time of 10. After this, check to see if you can set up Windows Hello Dec 9, 2024 · It may not be listed under the name you are looking for, and may be in a software bundle. Click on Windows Hello PIN and Windows Hello is a cutting-edge feature in Windows 11 that provides a more personal and secure way to access your device. These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Jul 11, 2023 · Step 2. The fix is actually very simple to get Windows Hello working again Feb 27, 2024 · hello says camera not compatible on my dell xps 15 7590. I have not been able to access the webcam for a while and none of the recommended solutions have Feb 3, 2018 · Now my computer will not let me sign in using my face. Sometimes it deos but rarely. 1), follow these steps: In Windows, search for and open Check for updates. You may experience the following Window Hello Facial recognition problem If you own one of these Dell Qualcomm laptops. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to Now, Right-click and Uninstall Surface Camera Windows Hello Reboot your PC. I'm pretty sure this is caused by a conflict with Windows Hello. Right-click each Biometric setting, select Enabled and then click Apply > OK. If your Goodix Fingerprint driver still refuses to work as intended on Windows 11 then you might be facing issues specific to your device. For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. An issue in older versions of the Goodix fingerprint driver can mean that the Windows Hello Fingerprint setup says the setup is a success. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system. Whats the trouble shooting? You may experience the following Window Hello Facial recognition problem If you own one of these Dell Qualcomm laptops. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. Since then my windows hello sign in not working. Type services. we could not find camera compatable with window hello face recognition. In Search on the taskbar, type device manager , then select it from the search results. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. The PIN code is not available due to a change to the security setting on the device. Now, Go to Windows Components. I've contacted Dell tech support and after a long phone call and using their community, the only solution being offered is a clean install of Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Dec 20, 2021 · This web page may help and there have been a number of posts regarding webcams not working in Windows 11. Under Windows Update, click Check for updates or Download now. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. look for NGC folder then right click on it and select properties . Go to Start > Settings > Accounts > Sign-in options 2. Walk Away Lock and Wake on Approach does not work. D Jun 19, 2023 · However, it seems that Windows Hello can still recognize the user's face. The laptop has an IR camera for Hello, but Windows just recognizes it as just a normal camera. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. Click Apply > OK. Can't roll back to Windows 10 after Windows 11 update without doing a clean install. If you are unable to use Windows Hello features like facial and fing If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. Your Sincerely. Apr 8, 2023 · Thanks John. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Similarly I have a Surface 4 and a Dell WB7022 Windows Hello compatible external camera and on the very latest Windows 11 updates etc. Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . Follow the on-screen prompts to complete the uninstallation. Until last week, when I upgraded to Windows 11, the camera worked properly. also have dell xps 17 which i be;leive has same camera and thats ok Windows updates can support your Windows operating system in many ways. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. " Current situation: 1. If you see "We couldn't find a camera Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. After installing Windows 11 facial recognition does not work. The infrared part of my camera has stopped working. Jan 28, 2022 · I thought it could be somehow related to having installed Nvidia Broadcast. 2. Microsoft Update Catalog | Link; How to fix Goodix Fingerprint Driver not working on Windows 11. Face recognition is now working for me in Windows 11. I recently got a Dell Latitude 7390 2 in 1 with Windows 11 preloaded. I removed a driver under "biometrics" in device manager as instructed on one of the answers. I also ran “Sfc Jan 12, 2025 · I didn't consider that it was running the update in the background and only needed time to finish the process. pchelps Mar 25, 2023 · (I'm copying my post from the Microsoft forum, as they sent me to Dell). The camera actually works properly. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. The option to add a finger is grey and won't let me click on it. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. C:\Windows\System32\WinBioDatabase. Whenever I try to use it, the system shows me "Something went wrong on our end. It works well, provided you have set it up correctly. I didn't have to restart, but you may have to. Oct 27, 2021 · *Dell Latitude 7520Windows Hello doesn't work on my external monitor (Phillips Brilliance 346p). Aug 21, 2024 · Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . If there is anything not clear, please do not hesitate to let me know. No worries, I'll do my best to help you. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Jul 23, 2021 · Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. Right-click Start > Run. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Nov 11, 2021 · Method 2 : Install Windows Update. CAD software and Rendering, yes. Aug 12, 2022 · Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability I checked the specification for the Dell Inspiron 14 5410 on the Dell Support website, that laptop has a standard HD webcam that does not have Infrared capability. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Sep 27, 2024 · Hi everyone, Dell has released an article addressing the issue with the fingerprint reader not working after a recent Windows update. I'm running an. a. Something may have caused it to be turned off or otherwise fail. The Walk Away Lock and Wake on Approach features do not work on computers that support an S3 sleep state. still the same outcome Mar 20, 2025 · Windows updates can support your Windows operating system in many ways. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. However, I'm afraid the methods did not work. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Sep 16, 2023 · Hey, I just bought a new laptop. If it is not set up, choose Setup and complete set up. any solutions? I already installed the latest drivers from the Dell website. 1. Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Oct 20, 2021 · Unlocking your device using face recognition is a super-easy way of accessing your tablet, laptop, or PC. But it was continuously showing it's not available. Barbara Dec 29, 2020 · 9. I'm currently locked out of my work PC. And that is what we will discuss in detail in this article’s ensuing section. Mar 2, 2024 · This should help your Goodix Fingerprint work as expected on Windows 11. This happened on my Latitude 7400 running Windows 10 and later Windows 11, and is now happening on my Precision 5570 running Windows 11 too. Reinstall the biometrics driver. Aug 4, 2024 · Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. Windows Hello enables facial recognition using the infrared (IR) camera of your computer running Windows 11. Fix-4 Turn Biometrics ON (For Windows Pro users Only) Press Windows key + R together from the keyboard. Restart the biometric service. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. It may be a bug that MS has to address in future updates. Reconfigure Windows Hello. I've tried the following: Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. I have tried every single combination of PIN I have ever had but it says it is incorrect. Run Hardware & Devices troubleshooter. The machine recognises the camera and it works in Teams etc. Cause: The problem is due to an expired digital signature in the Broadcom ControlVault driver included in the recent Windows update, which affects the fingerprint reader functionality on certain Dell Latitude and Precision laptops. 22634. Press the Win + X keys and choose Device Manager. The option to add a finger or remove the fingerprint are greyed out and not clickable. 3 Ways to Hello! I have Dell XPS 13 9300 model with fingerprint. 8 for Windows 11 for x64 (#KB5009469). I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. Is the Dell XPS 8950 with Windows 11 Pro not compatible with Windows Hello. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Even though the display is closed and a thunderbolt dock is attached with two displays - the system doesn't seem to know that the cover is closed. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. For more information about Windows Hello and biometric login, refer to KB article What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. Aug 24, 2021 · Windows Hello camera working: IR LED Fast blinking. The camera seems to not be even working. Aug 15, 2023 · I just bought a Nexigo HelloCam that is Windows Hello compatible. I tried to troubleshoot, and I reset camera settings, but there is no option to set it up to begin with. 10. Use the following criteria to determine if this issue affects you: You have a Latitude laptop from the xx50 series that uses the Meteor Lake Central Processing Unit (CPU) Jul 14, 2022 · Hello. Build: 22000. From the getgo this laptop has given me all sorts of problems. By utilizing biometric authentication methods such as a PIN, fingerprint, or facial recognition, Windows Hello enhances your security while simplifying the login process. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Sep 29, 2023 · I Love Windows, but Can't Ignore These 9 Huge Annoyances in Windows 11 Why I Prefer Windows File Explorer Over macOS Finder I Ditched Microsoft Phone Link for This App (And I’m Not Going Back) Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. In settings, when I try to set up the face recognition it says "We couldn't find a camera compatible with Windows Hello Face", but the Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. You can experience a problem with logging in using the Windows Hello features on your Latitude laptop. I will attach the System Information as requested, an I hope this will help you. They are thinking my computer is not compatible with Windows Hello. First, sign in using your password, then go to Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select "I forgot my PIN. Option 1. Dec 27, 2021 · Problem occured in Windows 10 and 11 on this laptop. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. I removed my face data from Windows Hello and tried to set it up again. 1), follow these steps: 5 days ago · NOTE: Windows 11 and Windows 10 automatically detects and installs the Webcam drivers. This article explains what Windows Hello Face is and how to enable or get rid of it, should you choose to. Use Dell Community: Join the Dell Community Forums to get help from other users. Very strange for me, because a collegue next to me has almost the same Dell system and on his dell Windows Hello does work. Look for Windows Biometric Service, double click on it and click on Stop. However, after setup is complete the fingerprint option will not show up on the login screen. 493. You may be unable to enroll your face using the Windows Hello configuration settings. Also the Recovery environment will open but the F1 and F8 options do not work and after pausing revert back to the Recovery menu without doing anything. Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" Aug 27, 2024 · When I first installed the camera everything worked. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Any solution (all my Drivers and Hardware are up to date) Nov 2, 2024 · Hello, I’m Virginia, a fellow user like yourself. This isn’t just a Windows 11 issue, by the way. At this point, you can re-enroll your Windows Hello. ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. How To Fix Windows 11 Fingerprint Not Working. Then delete the folder named NGC. I wanted to use the facial recognition system or Windows Hello. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. I have a Dell XPS 9230 laptop with integrated Intel AVStream camera. Image or video shows artifacts and flickering, possibly due to interference from LED or Florescent light sources. My main camera still works fine, but when I switch cameras to the IR one, the picture is grey and black and there's a red flashing light next to the Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. Method 4: Modify Windows Hello Group Policy Settings. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Note: If your computer is managed by your work or school your IT administrator may have turned on enhanced anti-spoofing for Windows Hello. I use laptop Dell Latitude 5400 with winver 21H1. " You can then restore your previous PIN or set up a new Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Today I uninstalled Nvidia Broadcast and still wouldn't work. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. I looked for a solution online and based on an answer on this website added a file in the registry. I also un- and reinstalled the Windows Hello driver (device manager) and the Windows Hello optional feature. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. Please let me know if you can help! Thanks, Shaheer Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. In Device Manager window, expand “Cameras” to see the available camera devices. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. The MSI is starting Jun 28, 2022 · Hi all, Follow these steps to ensure the Windows Hello operation: (infrared camera). This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Go to Security tab and grant yourself Full Control then delete NGC folder 4. It still doesn't work. 1), follow these steps: Feb 17, 2022 · 1. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. Right-click on “Integrated Webcam” and click on “Disable device“. Common Issues with Face Recognition. Ensure that all Chipset drivers are properly installed (Intel chipset device software and Integrated Sensor Solution driver). Apr 17, 2024 · Windows Hello fingerprint reader not working on Windows 11; Fingerprint sensor not working after a Windows 11 update; Dell fingerprint sensor not working on Windows 11; Windows 11 Biometric devices missing; Windows 11 fingerprint not working Lenovo, Dell, HP, Asus; Windows 11 fingerprint not working after sleep; Windows 11 biometric not working Nov 24, 2021 · After doing a clean installation of Windows 11 via bootable USB in my Dell Inspiron 7535 2-1, the face recognition is not working. I have a Dell Latitude 9510. I spent HOURS on line with the Windows tech who tried everything he could figure out and nothing worked. dell says camera ok is w11 issue. I have contacted Nexigo support and they had me try some things, but none fixed the problem. Fingerprint sensor is not responsive Jun 2, 2023 · Hello! I have problem with DELL Control Vault w/ Fingerprint Touch Sensor. https://out. Windows 11 Home . My fingerprint reader and camera did not appear Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Install updates manually. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the on These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Dec 1, 2024 · Windows 11 Download. " May 22, 2024 · I am not a Windows friendly person. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Use the following criteria to determine if this issue affects you: You have a Latitude laptop from the xx50 series that uses the Meteor Lake Central Processing Unit (CPU) Aug 27, 2024 · Does Windows Hello work with Windows 11? Windows Hello is one of the sign-in options on Windows 11. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Except that I have a Logitech Brio that supports Windows Hello. What if none of the troubleshooting steps work? Additional Troubleshooting: Try some additional steps to resolve fingerprint reader issues. Delete all “. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. My fingerprint reader and camera did not appear. Try to sign into Windows using the fingerprint Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. But to set it up, you need to install it foremost. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. Check to see if you get the same error, when you still get the error, the webcam software should also be uninstalled and reinstalled. The solution offered doesn't work. Step 3. . It says below the camera that "something went wrong". May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Getting the latest driver Sep 19, 2024 · Windows Hello Fingerprint. The following Microsoft article takes you through how to setup Windows Hello on a laptop running Windows 11: Configure Windows Hello Jan 29, 2024 · I'm Christine, a Windows user like you. Then open Explorer and navigate to the following path. Now, write gpedit. Also web-sign-in does not work, since the pop-up windows did not appear. The last camera driver fixed the camera issues in Teams. The issue occurs after rebooting or resuming from hibernation or power. The following Microsoft article takes you through how to setup Windows Hello on a laptop running Windows 11: Configure Windows Hello Mar 2, 2024 · I have windows 11 Dell laptop that is brand new, it has all the recent updates, but the option for facial recognition is not available. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". I always update Windows to the latest updates. Inspiron 14 5000 2-in-1. Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Apr 1, 2024 · WIndows 11 Dell laptop I tried everything I found online, I checked the privacy settings of the camera, I updated everything to up to date, I uninstalled and installed the camera on the device manager, I checked for hardware changes, I ran the troubleshoot, I reset the laptop, I run the advanced analysis nothing worked. Nov 12, 2019 · Windows Hello says there is no Windows Hello compatible camera available. I am trying to get facial recognition to work. I sent that laptop back and they sent me a new one. 4. This fixed the camera app but not Windows Hello. Here are some common problems that causes facial recognition issues are: Camera Compatibility: Standard webcams don't support Windows Hello facial recognition. Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Reinstall the camera driver . I had never tried to set the fingerprint reader up until today but it won't let me, it looks to not be working with Windows Hello features. I finally got around to troubleshooting it today. To resolve this: 1. This means that the customer cannot log in with their fingerprint. Right-click on it, and then select “ Start” from the list that appears. Download Windows 11. For more information about Windows Hello, refer to KB article: What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. Mar 13, 2025 · The Windows Hello application is not working on this Latitude laptop . However, on the XPS 13 - Windows Hello is still trying to use the built-in camera. The camera works but not with Windows Hello. Everything else with the camera works. Oct 31, 2024 · It looks like windows hello PIN got corrupted . Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. I've updated Windows 11 to have the latest patches. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. but I cannot get it to use it as the Windows Hello camera, even if I disable the integrated camera. dat” files from the folder in step 2. I can see here that you're unable to use your Windows Hello. Oct 9, 2023 · still the same, Windows Hello not working after waking up. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. I also installed the Dell data protection security tool for windows 10 (version: 1. I spent 4 hours with a Windows specialist on line and he never got it to work. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Select Windows Hello PIN. Dec 17, 2024 · I have the same problem. Then, Click on Biometrics. 1055,A14) from Dell E5540 Support and Drivers page. 6. After your computer restarts, check if Windows Hello is working. When i try to check at login option it has a notification that "we couldn't find a fingerprint scanner compatible with windows hello fingerprint". Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Reset your PIN: Go to Settings > Accounts > Sign-in options. But […] Dec 16, 2018 · Hello, I have a Dell XPS 15 9575 2-in-1. on windows 11 its working very unstable at logon screen, when i wake up my laptop - it works from time to time - when logging with different method (PIN) - in other applications or in settings (adding second or third fingerprint) - all works :-\ Currently i have an issue with my fingerprint sensor. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Windows updates can support your Windows operating system in many ways. Double-click Allow user to login using biometrics and select Enabled. xepgqr bziv dbqxhpx njs cimzekb vsblm oxbfk pdaxjp gygfq upme wolr vqblh uknscp owbloa bciianh